Worst Online Shopping

I want to formally express my dissatisfaction with the service I received regarding my recent order.

Firstly, my order was significantly delayed beyond the expected delivery date given on the website without any clear communication or updates provided. This caused considerable inconvenience.

Secondly, when the order finally arrived, I was disappointed to find that the item delivered was incorrect and not what I had originally purchased. This has further added to the inconvenience, as I now need to arrange for a return or replacement.

What is even more concerning is the clear lack of effective customer service throughout this process. It is evident from numerous similar complaints that I am not the first customer to experience such poor service, and unfortunately, I will likely not be the last. This reflects a troubling pattern that should be addressed urgently.

Given this experience, I can confidently say that I will no longer support or make purchases from Makro in the future.

This experience has fallen far below the level of service I expected. I would appreciate your urgent assistance in resolving this matter and delivery of the correct item as originally ordered, or a full refund if this cannot be arranged promptly

Please advise on the next steps and confirm how this issue will be resolved. I would appreciate a prompt response.