WORST ONLINE SHOPPING AND CUSTOMER SERVICE EXPERIENCE OF MY LIFE!

This has been the worst online shopping and customer service experience. I bought a patio set online on Black Friday 2024. A week later I was informed the table was out of stock and would be refunded for it. The chairs were delivered on 12 December, all of which were damaged. Paint chipping of the legs and armrests. Torn seating with stained material. Between the chairs I found the return note of someone else's order where they had also sent back the chairs with the same complaints. Nice of them to just wrap up faulty stock and ship it to me. I logged the return of the chairs the same day it was delivered. Since then no one has contacted me to arrange for collection and I have not received the refund of the table. I sent numerous emails to customer service, phoned them multiple times, went in store to speak to returns and online shopping returns. NO ONE has been able to fulfill their promises of arranging for pick up or refunding the money. I keep having to follow up, only with the assurance they will escalate the issue. I am a patient, understanding person, but this has gone on for far too long without resolution. Wish I could rate zero stars.