Worst online shop ever.

I have placed an online order on 16 May 2019 and paid the same day. According to my account on the online order the order was supposed to be delivered on 23 May 2019 it still shows the same date. I called the contact centre on the 23rd May 2019 to find out when my order will be delivered and they told me that they will get back to me but they did not. The morning of the 24th I called and after the second attempt I managed to speak to their team leader, she said she will phone me before 11am after 12 I had to call them again, then she said she will only be able to help me on monday 27th May 2019 because there is a technical problem. This morning I send them an email and asked to give me any feedback and if it is to difficult to process the order to return my payment and courier fee. Now it is the evening of the 27th of May 2019, I still haven't received my order or got any feedback. On Hellopeter all feedback that is given from Makro is that they apologies and will send the review/ complaint to their online department, the same one that do nothing and feels to me is *********** to handle their clients and their problems. If this is not sorted soon i will be going to south african consumer complaints.