IH
Ilhaam H
1 reviews | Active since Apr 2019
24 Apr 2019, 14:53
WORST online service with Makro
I placed an order online for an item I needed urgently. I timed the order so that it would arrive in time. A week after it was supposed to arrive I still hadn't received any communication about it and so I called the call centre to enquire. They claimed that my package was leaving the warehouse that day. Another week passed and still nothing. When I called again they claimed that they couldn't track my package but that I also couldn't cancel the order as it was already with the courier. Eventually I managed to convince them to cancel the order and give me a full refund. Its now been almost 3 weeks later and I'm still waiting for my refund
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Replies (2)0
Replies (2)
Makro's replyOfficial
24 Apr 2019, 16:54Good day Ilhaam
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Makro's reply24 Apr 2019, 16:54
Official
Good day Ilhaam
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
IH
Ilhaam H's updateReviewer Update
25 Apr 2019, 18:12An update: I called 2 days ago to find out why my money hasn't been refunded and was told that someone would call me by the end of the day. Still waiting
IH
Ilhaam H's update25 Apr 2019, 18:12
Reviewer Update
An update: I called 2 days ago to find out why my money hasn't been refunded and was told that someone would call me by the end of the day. Still waiting