BC
Brady C
1 reviews | Active since Apr 2019
20 Jul 2022, 10:53
Worst Online Service & Useless Customer Care
21 Days of Nothing but a waste of time.
We ordered 2 X Office Desk sets, online they are happy to take your money but don't care to deliver.
Order was placed on 16 June 2022, Unless you run after them and phone for countless hours you get no update and will likely never see your order.
By 17 July we cancelled the order and sourced desks locally.
The head of customer service "Cindy" who promises to contact you back will never call back so don't hold your breath.
Online should be easier but Makro is not cut out for being part of e-commerce space, they should stick to basic retail.
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Replies (1)BC
Brady C's updateReviewer Update
20 Jul 2022, 15:35Hi Makro,
Thanks for the private very generic reply.
A good indication of your support was that we logged an online support ticket about our refund on 18 July and only today 20 July when I posted about the issues with the order not the refund progress we only then get a reply on that ticket, had I not posted it would have likely been ignored too.
I would like to know from the "office furniture" buyer that the support agents "escalated" the matter to MULTIPLE times when I had to call daily about my order WHY is it that they can sell me desks they don't have in stock or can't get into stock ?
Selling something that isn't available to sell is ********** advertising.
I am grateful the refund was a simple process. The 21 days of wasted time is not something we can recover and I can only say I'm disappointed.
Makro has lost a customer that has been with them for years!
Thanks for the private very generic reply.
A good indication of your support was that we logged an online support ticket about our refund on 18 July and only today 20 July when I posted about the issues with the order not the refund progress we only then get a reply on that ticket, had I not posted it would have likely been ignored too.
I would like to know from the "office furniture" buyer that the support agents "escalated" the matter to MULTIPLE times when I had to call daily about my order WHY is it that they can sell me desks they don't have in stock or can't get into stock ?
Selling something that isn't available to sell is ********** advertising.
I am grateful the refund was a simple process. The 21 days of wasted time is not something we can recover and I can only say I'm disappointed.
Makro has lost a customer that has been with them for years!
BC
Brady C's update20 Jul 2022, 15:35
Reviewer Update
Hi Makro,
Thanks for the private very generic reply.
A good indication of your support was that we logged an online support ticket about our refund on 18 July and only today 20 July when I posted about the issues with the order not the refund progress we only then get a reply on that ticket, had I not posted it would have likely been ignored too.
I would like to know from the "office furniture" buyer that the support agents "escalated" the matter to MULTIPLE times when I had to call daily about my order WHY is it that they can sell me desks they don't have in stock or can't get into stock ?
Selling something that isn't available to sell is ********** advertising.
I am grateful the refund was a simple process. The 21 days of wasted time is not something we can recover and I can only say I'm disappointed.
Makro has lost a customer that has been with them for years!
Thanks for the private very generic reply.
A good indication of your support was that we logged an online support ticket about our refund on 18 July and only today 20 July when I posted about the issues with the order not the refund progress we only then get a reply on that ticket, had I not posted it would have likely been ignored too.
I would like to know from the "office furniture" buyer that the support agents "escalated" the matter to MULTIPLE times when I had to call daily about my order WHY is it that they can sell me desks they don't have in stock or can't get into stock ?
Selling something that isn't available to sell is ********** advertising.
I am grateful the refund was a simple process. The 21 days of wasted time is not something we can recover and I can only say I'm disappointed.
Makro has lost a customer that has been with them for years!