Worst online service- stove

I placed an order for a stove on 16 May, it was packed on the 18th (I was hopeful it would be quick).When I tracked the order, it showed that it would be delivered in 7-10 working days. On day 7, I called them, they I must wait it until day 10to do the follow up.

I have been calling them daily ever since & they came up with a lame excuse that the courier company closed after the order was placed. Nobody bothered to call me ever since & I wanted to know if I can fetch the stove from the supplier seeing that they are soooo useless, they couldn’t give me the supplier details so that I can make a plan to fetch it.

If there was an option to rate them zero I would. I will never buy from them again. I wanted to cancel the order, they said it will take 2 weeks for the refund to be paid, which could be another month.

Worst service ever, I will with service and I will never provide such a stupid service.