CG
Cowhan G
1 reviews | Active since May 2020
16 May 2020, 20:11
Worst online service, still waiting for delivery
I made an online purchase on the 27 April 2020. After following up many times with the call center I am still waiting for the delivery or at least a call from” online team or strubens valley”. I am now out of pocket but worse have not received the essential goods my family needs. I am very disappointed by the service from makro, this is my last attempt to get help from them.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
17 May 2020, 09:19Good day ***han,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply17 May 2020, 09:19
Official
Good day ***han,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
CG
Cowhan G's updateReviewer Update
18 May 2020, 21:44Hi Makro still no feedback on when I can actually expect delivery, order still reflects as in progress. Very disappointing
CG
Cowhan G's update18 May 2020, 21:44
Reviewer Update
Hi Makro still no feedback on when I can actually expect delivery, order still reflects as in progress. Very disappointing