Worst online service: Makro

Makro online service is the worst. I purchased 2 barstools, awning and cookerhood online on 17 June 2023. The order was split into 3. I received barstools on 22 June and awning on 23 June. I have not yet received the cookerhood and no one is giving me an answer on when will it be delivered. I have been sending emails and making calls to find out on when will they deliver but I am not receiving any assistance. Today after numerous emails i called Makro customer services and all they keep on saying is they will follow-up with the courier services and get back to me but they never do. I contacted Value express today and was informed that they have not received the cookerhood from Makro for delivery, yet when i contact Makro they say it was dispatched to them. I honestly don't know what to do anymore i need help.