Hellopeter
Share Your Experience
PM
Precious M

1 reviews | Active since Jan 2019

06 Nov 2023, 10:38

WORST ONLINE SERVICE EVER FROM MAKRO

I ordered online on 21 September 2023 and every time I checked the status of my order it was showing order confirmed. I then called Makro after 5 days to find out what was happening only to be told that what I ordered was out of stock and I will be refunded.

Today is the 6th of November 2023 and I have not received my refund. I was asked to send a copy of my ID and my banking details which I did on the 9th of October but only received an email that the order was cancelled on the 18th October and the email indicated that it takes 2-10 working days for refunds to be paid but up until now no refund has been paid.

CAN MAKRO, PLEASE PAY ME MY R3000 SO THAT I DO NOT HAVE ANYTHING TO DO WITH THEM EVER.

0
Replies (3)
PM
Precious M's update06 Nov 2023, 13:41
Reviewer Update
UNFORTUNATELY, THIS IS NOT ACCEPTABLE. I HAVE BEEN WAITING FOR MY REFUND LONG ENOUGH. I HAVE SENT EVERYTHING MY ID COPY AND ACCOUNT NUMBER AND I WANT MY MONEY I CANNOT WAIT ANY LONGER
PM
Precious M's update08 Nov 2023, 07:34
Reviewer Update
AFTER WRITING THE ABOVE REVIEW ON 06 NOVEMBER I RECEIVED THE BELOW EMAIL FROM MAKRO. UP UNTIL NOW I HAVE NOT RECEIVED ANY FEEDBACK FROM THEM AND MY MONEY IS STILL NOT IN MY BANK ACCOUNT. CAN MAKRO PLEASE PAY ME MY MONEY SO THAT I DO NOT HAVE ANYTHING TO DO WITH THEM EVER

PLEASE SEE MAIL BELOW FROM THEM
| David Mabena (Makro)Nov 6, 2023, 14:32 GMT+2

Good day Nomfundo,

I hope this email finds you well.

Please be aware that we have forwarded the banking details to our finance department and feedback will be provided as soon as the amount is processed, latest by tomorrow afternoon we should have positive outcome for this matter.

We sincerely apologise for the trouble caused and thank you for choosing Makro.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.za
PM
Precious M's update08 Nov 2023, 12:09
Reviewer Update
I WOULD ADVISE ANYONE WANTING TO BUY ONLINE FROM MAKRO NOT TO DO THAT. THAT WILL BE THE BIGGEST MISTAKE OF YOUR LIFE. IF YOU BUY ONLINE AND THE ITEM IS OUT OF STOCK YOU WILL SWEAT TO GET YOUR MONEY BACK THAT IS IF YOU WILL GET IT AS I HAVE NOT RECEIVED MINE FOR AN ITEM PURCHASED ON 21 SEPTEMBER AND WE ARE ON 07 NOVEMBER. I DONT KNOW IF I AM DEALING WITH ****** HERE BECAUSE EVERYTIME I CALL THEY GIVE ME EMPTY PROMISES. I HAVE BEEN SENT FROM PILLAR TO POST WHEN I CALL TO FOLLOW UP ON THE PAYMENT OF MY R3000 REFUND. THE CHERRY ON TOP IS THAT WHEN I CALLED IN THE MORNING, I SPOKE TO A GUY WHO SAID HIS NAME IS GUSTAV AND HE IS THE MANAGER BUT NOW WHEN I CALL BACK AGAIN BEFORE 12 WANTING TO SPEAK TO HIM, I AM TOLD THAT THERE IS NO PERSON WITH THAT NAME THERE. I WILL NEVER EVER BUY FROM THESE PEOPLE AGAIN. THEY DO NOT HAVE CUSTOMER CARE