WORST ONLINE SERVICE EVER

WORST ONLINE SERVICE EVER 26 NOV 2022 - placed and paid order 4 DEC - Received email my order was packed on and handed to DSV Couriers 11 DEC - Started enquiring to find out where my order is 21 DEC 2022 - After several escalations, 2 x Service tickets raised , hours on the Makro Contact Centre line, multiple unfulfilled promises, my order was delivered. The MARO ONLINE CHATBOT SYSTEM does not work. The EMAIL ADDRESS is working superficially The CUSTOMER CARE LINE - You have to wait minimum 10-15min before you can speak to an operator. Claiming high call volumes, then most cases when you eventually get through the call is just dropped!

DO NOT make the mistake to order online. If you cannot go to the store rather buy from somebody else. Even if it is a bargain!!!! NOT WORTH THE FRUSTRATION AFTERWARDS.