Worst online service ever

I Placed an order on the 9th of January online, I am used to buying online but this time for whatever reason I experienced the worst service ever. My phone number was still my old number as I placed the order, I immediately rectified the error and received feedback for the correction. This week will be a month after numerous mails, phone calls which you have to wait online forever or the line dropped. No feedback from customer service, If I can have my way I would prefer a refund but are skeptical if this will be possible with no service. I am leaving the country the 21st of Feb and placed an order to take the items along. I am very disappointed about the level of service I received, It took me some time to post this to Hello Peter as this was my last resorts. But I see dark days for online service from Makro if things operate the way it is currently operating.

Disgusted Customer