Worst online service by far!!!!

I am currently having the worst experience with Makro's online service including their contact center. I made a purchase on the 10th of December for a Christmas gift for my daughter. On their website they specifically state that all purchases made by the 13th of December will be delivered before Christmas. On the 23rd of December my online status says that my order has been delivered and transaction is complete but I have not received anything. I then contact their online contact center and the lady I spoke says that the status on their side is still open and my order is with the courier company. She then told me she escalated the matter and someone will call me back shortly regarding when my order will be delivered. I am still waiting for that call. I phoned again later in the day and was informed that the order is still at the Woodmead office. I asked the lady to call them and ask if I cant pick up the parcel myself as I was close to Woodmead, the call center agent came back to me after holding on the line for 20 minutes that I cant fetch the order there as it has already been given to the courier department. she then informed me that her manager is currently on the line with courier department and they will give me a call back. I am still waiting for that call. I am currently on the line with the contact center again and now they say my order is at the Woodmead office. This is honestly become an unnecessary nightmare, as I ordered on time for Christmas delivery, I never get called back as promised and funny enough my order has different statuses every time I phone them and for them to even change the order status on my side to delivered makes me even more angry.

This is a gift for my daughter and I will be damned if I don't get it today. The service is the worst by far.