Worst online service

I have a bought a few times from Makro online and it has been a pleasant experience. However the last order was a disaster. Placed order and paid for items. After payment and order being packed, I was informed that one of the items were not available despite indicating that it was available online. This was acceptable and not a problem. An email was sent to notify me that the order was split in 2 deliveries. No problem. When the first delivery arrived, one of the items did not arrive. Asked the courier why and they informed me that they were only given the items without the missing item. I followed up via their Whatsapp channel and this was the worst experience. The agent on the Whatsapp changed constantly on the chat and every new person kept asking me for the order number, Had to submit this at least 4 times. After much frustration over a period of 6 days and calling their customer services number, I was told they would schedule the delivery for the missing item. In the meantime my balance of the order (2nd delivery) was delivered. However, I have not heard from Makro at all for the delivery of the missing item despite them indicating at time of placing the order that it would take 3-5 days. It is so frustrating that no-one from Makro bothers to follow up. It now almost 2 weeks and still no news. Makro, you need to get your act together as this is the last time I will be purchasing from you - never again!!