Worst online service!!!!

Placed an online order on 27th of November, it is now the 19th of December and it still has not been delivered!!!! I am taken from pillar to post , I was told the courier company had the order but when I call the courier company they say they haven’t received the order from Makro as yet. I have called and sent countless emails but have not received any response at all. Their online service is in shambles and no one sees the need to fix this or at least contact clients to give updates and at least an explanation