JP
JunAA(C) Pieterse
1 reviews | Active since May 2015
16 Jul 2020, 08:55
Worst online service
Make sure you dont order online from Makro worst service I have ever experience.
Ordered a kitchen scale and 5 days later they delivered a cellphone cover which I did not order.
After numerous phone calls with the call centre they advise 2 to 5 days to replace the cellphone cover with the scale I ordered.
Today its been 15 days since my order and I have received no replacement.
Called the call centre and they advised its been escalated but they cant tell me whats happening of when it will be sorted.
Now they tell me it will be better to refund me but unfortunately they cant refund my delivery fee. So I paid for delivery fee for an item I never got.
Please be aware of their bad service
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Makro's replyOfficial
28 Jul 2020, 12:09Good day June,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
We have sent the refund to our finance Team and we will advise once the refund has been processed on their side.
Thank you for your understanding, and hope you will enjoy your day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
We have sent the refund to our finance Team and we will advise once the refund has been processed on their side.
Thank you for your understanding, and hope you will enjoy your day further.
Kind regards
Makro Hellopeter Team
Makro's reply28 Jul 2020, 12:09
Official
Good day June,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
We have sent the refund to our finance Team and we will advise once the refund has been processed on their side.
Thank you for your understanding, and hope you will enjoy your day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
We have sent the refund to our finance Team and we will advise once the refund has been processed on their side.
Thank you for your understanding, and hope you will enjoy your day further.
Kind regards
Makro Hellopeter Team