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Shayleen P
1 reviews | Active since Feb 2011
21 Jan 2025, 08:31
Worst Online Return Service
Logged a return for an online order on 02Jan25 (following receiving order on 31Jan25 - so well within return policy timelines). Following several (5-6) emails and phone calls, I keep getting told they are in the process of arranging collection, it is now 21Jan25 and still no one has collected and my product refunded. Why have a return option or service if you cannot provide the service. Definitely will be loosing customers.
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Shayleen P's updateReviewer Update
05 Feb 2025, 12:16Still NO REFUND received, or communication - NOTHING! Unopened Item (returned in original boxing/packaging - unopened) already collected on 27Jan25. WORST customer service/returns experience I have ever had - especially from a huge chain like MAKRO claiming refunds can take up to 7 days to reflect - what joke, I had to email and call again yesterday & today and still it is "pending" on the system & escalated again (which obviously does not help in anyway)!!
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Shayleen P's update05 Feb 2025, 12:16
Reviewer Update
Still NO REFUND received, or communication - NOTHING! Unopened Item (returned in original boxing/packaging - unopened) already collected on 27Jan25. WORST customer service/returns experience I have ever had - especially from a huge chain like MAKRO claiming refunds can take up to 7 days to reflect - what joke, I had to email and call again yesterday & today and still it is "pending" on the system & escalated again (which obviously does not help in anyway)!!