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Buhle M

1 reviews | Active since Mar 2021

18 May 2023, 11:52

Worst Online Retailer

Makro Online has provided the worst service I have ever experienced with a large retailer. I have been trying to return an appliance since 1 May, it is now the 18th. Only after I called for a follow up on the 10th, did I receive the first formal communication from their support staff. I was requested to reproduce proof of the fault that I had already sent on the 1st. Once resent on 11 May, I was requested to send PDF versions of the pictures as they were unable to open the JPG format on 12 May. Thus began the back and forth regarding the process required. I eventually requested a refund as I no longer want any product from Makro as a result of their poor service. This has been acknowledged via phone call, and all the calls after that have been confirmations that no escalations from previous calls have been processed.

18 May and I still don't have the money to replace this washing machine.

DO NOT BUY FROM MAKRO ONLINE.

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Replies (3)
BM
Buhle M's update18 May 2023, 12:36
Reviewer Update
Your service consultant told me that the issue has been escalated to your higher ups. I want you to fetch this machine and process the refund. I am tired of this back and forth about technicians. This should have instituted on the 1st of May. I should not be waiting any longer for you to sort yourselves out. Take your product and return the money.
BM
Buhle M's update18 May 2023, 12:41
Reviewer Update
I have been on a call with your centre for 45 minutes, of those 45 min I only spoke to the agent for less than 10 minutes. The rest of the time I have been put on hold. Worst service.
BM
Buhle M's update06 Jun 2023, 13:25
Reviewer Update
On 1 June 2023, Makro finally came to collect the defective machine, after giving us a hell of a runaround. And now you refuse to process the refund because you did not successfully collect the machine? What **** are you running???