Worst online purchase service

I placed an online order on the 31st of July. Estimated delivery date was said to be the 7th of August. I have been told the item was packed on the 2nd at a certain store. to this date, it has not been shipped and nobody knows whats the hold up, it seems there has not been a follow up til I started making calls. This is one of the worst services and online purchases are supposed to prove be a convenience now one has to waste ones own resources following up on issues like theses