Worst online purchase service

I placed an online order via Makro on the 30th of January. On the 31st of January I contacted the Online Call Centre for confirmation on when my goods will be delivered. The lady couldn't get hold of the Alberton branch and said she would phone me when she does, which she never did. I phoned the Online Call Centre again on the 1st of February and the consultant Ntabeleng confirmed that the Alberton branch do not have stock and they were suppose to phone me. I then suggested to her that I could go to the Woodmead branch located close to my workplace to purchase a different inflatable and if possible that she could arrange with Woodmead to have a voucher ready for the refund due to me. She then explained that it's a process to refund and she would enquire from the Store and let me know. I never received any feedback. I phoned the Online Call Centre again on the 2nd of February and spoke to a lady by the name of Tumi. She couldn't advise me until the Online opened at 9:00 and assured me that she would contact me. She never did. I then phoned the Online Call Centre at around 10:30 and was transferred to Ntabeleng. She then confirmed that she never contacted me because she didn't receive any feedback from the Woodmead Branch. I then had to cancel my order and wait for the money to be refunded in 5 to 7 working days. And now have to go to the Woodmead Branch to purchase a different item. This was the first time I ordered goods online from Makro and the Customer Service was terrible!!! No phone calls...no feedback! I'm really disappointed!!!