AV
Ayesha V
1 reviews | Active since Sept 2015
15 Aug 2023, 09:17
Worst online ordering platform
Worst online ordering platform ever. The email and telephone updates on tracking don't align. The call centre agents have no clue on Orders or what's happening you waste time and airtime calling them. Orders randomly get canceled. Very bad customer service experience makro doesn't know how to handle online orders.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
15 Aug 2023, 11:03Good day Ayesha,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply15 Aug 2023, 11:03
Official
Good day Ayesha,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's replyOfficial
15 Aug 2023, 11:14Good day Ayesha,
I trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days, bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
If you require any further assistance, please do not hesitate to contact our HelloPeter team.
I hope you find the above in order.
Continue to have a wonderful day.
Kind Regards,
Makro Hellopeter Team
I trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days, bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
If you require any further assistance, please do not hesitate to contact our HelloPeter team.
I hope you find the above in order.
Continue to have a wonderful day.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply15 Aug 2023, 11:14
Official
Good day Ayesha,
I trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days, bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
If you require any further assistance, please do not hesitate to contact our HelloPeter team.
I hope you find the above in order.
Continue to have a wonderful day.
Kind Regards,
Makro Hellopeter Team
I trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days, bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
If you require any further assistance, please do not hesitate to contact our HelloPeter team.
I hope you find the above in order.
Continue to have a wonderful day.
Kind Regards,
Makro Hellopeter Team
Best regards,