1 reviews | Active since Jun 2012
Worst online ordering experience.
I placed an online order on 16 May 2019 and paid same day. According to my account on the online order the order was supposed to be delivered on 23 May 2019 (FYI it still shows this as the estimated delivery date). On the afternoon of the 23rd I called the contact centre to find out when my order will be delivered and the agent told me that the follow-up team would get back to me. On the morning of the 24th I called again to arrange for an alternative delivery address as there would not be anyone available at the original address on that day and again I was told that the follow-up team would contact me to let me know when my order will be delivered. By the afternoon of the 24th I commented on their Facebook page hoping to get feedback, they rep**** to my comment asking for my order and contact numbers.
Now it is afternoon on the 27th of May 2019, I still haven't received my order. I still haven't received feedback. I still haven't received assistance.
I will most certainly NOT recommend Makro to anyone and I will certainly not buy from them again.
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
This is useless, this order's delivery is now a week overdue and all Makro does is issue pre-written online responses to complaints.
I expect someone to get in contact with me so I can cancel my order and forget that Makro even exists!
This is useless, this order's delivery is now a week overdue and all Makro does is issue pre-written online responses to complaints.
I expect someone to get in contact with me so I can cancel my order and forget that Makro even exists!