MA
Melody A
1 reviews | Active since Dec 2019
14 Dec 2019, 21:39
Worst online ordering!
Still waiting for delivery on an ice machine ordered on BFriday. Numerous calls made to customer service with no response or actual assistance. No idea why it's called customer service! First online purchase I have made to Makro and likely to be the last. Not worth the aggravation of wasted time trying to obtain an answer as to when I will receive my order. Time wasted is not a bargain. I have made calls chasing it up, now online it shows ordered delivered and I have not received delivery. Called again to enquire from customer support and still no response.
Helpful (0)
Replies (8)0
Replies (8)
Makro's replyOfficial
17 Dec 2019, 12:32Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore this matter will be our priority,
We have received your complain and we assure you that we will internally conduct an investigation regarding your order and have the matter addressed with relevant departmental managers, Please note that a concrete feedback will be relayed back to you within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused and an unpleasant service received herein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore this matter will be our priority,
We have received your complain and we assure you that we will internally conduct an investigation regarding your order and have the matter addressed with relevant departmental managers, Please note that a concrete feedback will be relayed back to you within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused and an unpleasant service received herein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Best regards,
Makro's reply17 Dec 2019, 12:32
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore this matter will be our priority,
We have received your complain and we assure you that we will internally conduct an investigation regarding your order and have the matter addressed with relevant departmental managers, Please note that a concrete feedback will be relayed back to you within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused and an unpleasant service received herein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore this matter will be our priority,
We have received your complain and we assure you that we will internally conduct an investigation regarding your order and have the matter addressed with relevant departmental managers, Please note that a concrete feedback will be relayed back to you within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused and an unpleasant service received herein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Best regards,
Makro's replyOfficial
17 Dec 2019, 12:33Good day
Trust you are well.
Please do accept our sincerest apologies for the delay in response and inconvenience caused.
Could we request that you provide us with your online order number and in doing so, please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Trust you are well.
Please do accept our sincerest apologies for the delay in response and inconvenience caused.
Could we request that you provide us with your online order number and in doing so, please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Best regards,
Makro's reply17 Dec 2019, 12:33
Official
Good day
Trust you are well.
Please do accept our sincerest apologies for the delay in response and inconvenience caused.
Could we request that you provide us with your online order number and in doing so, please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Trust you are well.
Please do accept our sincerest apologies for the delay in response and inconvenience caused.
Could we request that you provide us with your online order number and in doing so, please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Best regards,
MA
Melody A's updateReviewer Update
17 Dec 2019, 13:51I spent another hour and 2 minutes on the line to your call centre today trying to establish when the delivery will take place. Do you realise how much money and time this takes? 24 to 48 hours to respond???? Under the circumstances should you should have reverted immediately!!!!!
MA
Melody A's update17 Dec 2019, 13:51
Reviewer Update
I spent another hour and 2 minutes on the line to your call centre today trying to establish when the delivery will take place. Do you realise how much money and time this takes? 24 to 48 hours to respond???? Under the circumstances should you should have reverted immediately!!!!!
MA
Melody A's updateReviewer Update
17 Dec 2019, 13:56MAK***
MA
Melody A's update17 Dec 2019, 13:56
Reviewer Update
MAK***
MA
Melody A's updateReviewer Update
19 Dec 2019, 21:10Still no response or my order
MA
Melody A's update19 Dec 2019, 21:10
Reviewer Update
Still no response or my order
MA
Melody A's updateReviewer Update
19 Dec 2019, 21:13MAK***
MA
Melody A's update19 Dec 2019, 21:13
Reviewer Update
MAK***
MA
Melody A's updateReviewer Update
19 Dec 2019, 21:19Customer support call centre is is pointless. Totally disgusted with Makro online ordering. The first and the last! The bottom line is Makro have my payment and Makro is obliged to deliver or refund my payment. What's it going to be?
MA
Melody A's update19 Dec 2019, 21:19
Reviewer Update
Customer support call centre is is pointless. Totally disgusted with Makro online ordering. The first and the last! The bottom line is Makro have my payment and Makro is obliged to deliver or refund my payment. What's it going to be?
MA
Melody A's updateReviewer Update
19 Dec 2019, 21:20I have still not received my order!
MA
Melody A's update19 Dec 2019, 21:20
Reviewer Update
I have still not received my order!