RP
Reshika P
1 reviews | Active since Mar 2012
08 Jun 2023, 14:17
Worst online Order service
The online orders call center number ***is absolutely useless and a waste of time. I have called in times today, only to be cut off every time. No one answers the phone. It would seem the call centre is only operational at 9am. I have placed an online order and paid using Discovery miles. I have provided proof of payment and yet I am still waiting for the order to be fulfilled by Makro. What does a person have to do to have their order fulfilled? This is equal to any government service - jump through hoops, chase and nag, before a service is actually delivered.
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Reshika P's updateReviewer Update
12 Jun 2023, 08:37It's been 3 days and there is still no resolution.
2 phone calls made to the call centre, with promises of feedback and follow-ups, yet in true Makro fashion, no call back or feedback was provided.
Another call this morning, June 12th, only to receive the same false promises - This case has only moved from one Team leader to a Finance team which fails to move swiftly in resloving this matter.
My order was placed 2 weeks ago and I am still fighting for it to be fulfilled - Is this the real service that is provided by Makro? Why have an online order system, when nothing gets processed or delivered - it's pointless, you are wasting my time on this.
2 phone calls made to the call centre, with promises of feedback and follow-ups, yet in true Makro fashion, no call back or feedback was provided.
Another call this morning, June 12th, only to receive the same false promises - This case has only moved from one Team leader to a Finance team which fails to move swiftly in resloving this matter.
My order was placed 2 weeks ago and I am still fighting for it to be fulfilled - Is this the real service that is provided by Makro? Why have an online order system, when nothing gets processed or delivered - it's pointless, you are wasting my time on this.
RP
Reshika P's update12 Jun 2023, 08:37
Reviewer Update
It's been 3 days and there is still no resolution.
2 phone calls made to the call centre, with promises of feedback and follow-ups, yet in true Makro fashion, no call back or feedback was provided.
Another call this morning, June 12th, only to receive the same false promises - This case has only moved from one Team leader to a Finance team which fails to move swiftly in resloving this matter.
My order was placed 2 weeks ago and I am still fighting for it to be fulfilled - Is this the real service that is provided by Makro? Why have an online order system, when nothing gets processed or delivered - it's pointless, you are wasting my time on this.
2 phone calls made to the call centre, with promises of feedback and follow-ups, yet in true Makro fashion, no call back or feedback was provided.
Another call this morning, June 12th, only to receive the same false promises - This case has only moved from one Team leader to a Finance team which fails to move swiftly in resloving this matter.
My order was placed 2 weeks ago and I am still fighting for it to be fulfilled - Is this the real service that is provided by Makro? Why have an online order system, when nothing gets processed or delivered - it's pointless, you are wasting my time on this.