DL
Danie L
1 reviews | Active since Sept 2019
28 May 2020, 08:17
Worst Online Order Experience - Woodmead
I ordered a fridge 17 March as I knew the fridge I had then was having problems. At least it survived most of level 4 lockdown. But Ecommerce has been open 2 weeks now and yet nothing. I spend about R200 ons calls trying to find out when I will get my fridge since this one has reached its end. As far as the customer support could assist they say the Woodmead store is not responding to queries. I even phoned Woodmead myself but no answer. How does Makro have so little control over communication with stores. No one could get feedback from Woodmead? My fridge is sitting there in the store paid for but i have yet to get any information about delivery. Can I also send my bill to Makro for the food I will have to throw out?
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Replies (3)
Makro's replyOfficial
29 May 2020, 08:17Good day Danie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply29 May 2020, 08:17
Official
Good day Danie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
DL
Danie L's updateReviewer Update
29 May 2020, 10:00This order was placed 2 weeks before lockdown. The delivery estimate is 21 days. Taking into account you had those 2 weeks we are now into week 5 of possible delivery days ignoring level 4 exclusions.
Further your lovely waiting message on repeat for the call centre states all previously prohibited items wil be delivered in 5-7 days.. we are now past 14days? Why lie so blatantly? I will be driving to woodmead on Saturday and I will stay their until they load my fridge for delivery.
Further your lovely waiting message on repeat for the call centre states all previously prohibited items wil be delivered in 5-7 days.. we are now past 14days? Why lie so blatantly? I will be driving to woodmead on Saturday and I will stay their until they load my fridge for delivery.
DL
Danie L's update29 May 2020, 10:00
Reviewer Update
This order was placed 2 weeks before lockdown. The delivery estimate is 21 days. Taking into account you had those 2 weeks we are now into week 5 of possible delivery days ignoring level 4 exclusions.
Further your lovely waiting message on repeat for the call centre states all previously prohibited items wil be delivered in 5-7 days.. we are now past 14days? Why lie so blatantly? I will be driving to woodmead on Saturday and I will stay their until they load my fridge for delivery.
Further your lovely waiting message on repeat for the call centre states all previously prohibited items wil be delivered in 5-7 days.. we are now past 14days? Why lie so blatantly? I will be driving to woodmead on Saturday and I will stay their until they load my fridge for delivery.
DL
Danie L's updateReviewer Update
30 May 2020, 08:57Why all the lies Makro!! Today I phoned again to check ons the status. Now all of a sudden there is no stock? Hoe can that be. I ordered months ago and there was stock. Then lockdown happened and till now no one has been able to actually buy a fridge.. where is the stock!! Or is that another lie? Maybe there never was any stock to start with
DL
Danie L's update30 May 2020, 08:57
Reviewer Update
Why all the lies Makro!! Today I phoned again to check ons the status. Now all of a sudden there is no stock? Hoe can that be. I ordered months ago and there was stock. Then lockdown happened and till now no one has been able to actually buy a fridge.. where is the stock!! Or is that another lie? Maybe there never was any stock to start with