Worst online order experience

I placed an order for Kids juice Rhodes on the 5th of April 2019, till today the 30th of April i have no received my order. I called in after the 16th o f April and was told its till in progress, i called in again and was told the store at Stuben valley where i was going to collect from did not have the juice.

Whats very frustrating is that no communication was made to say that the store does not have the order and maybe i could have fetched it at another store. I had to call in to get the information. I called in again to ask if they can find it at another store and still no feedback.

Today i called in to cancel my order and was put on hold for 10 minutes eventually the call cut. I have orded before and never had such problems i am very disappointed. This has been a waste of time and airtime to call.

From Ofentse