Worst online experience ever!!!! Makro Centurion

My online order is way past the due date of delivery. I had previously cancelled 2 orders because after 2 weeks the order wasn’t even processed. But my money was taken on confirmation of the order. I am now once again waiting for over 2 weeks and still no delivery on my order. When you get through to the call Centre they advise they have escalated the order to the specific branch. I asked what happens if that doesn’t work because my order has been escalated twice. The answer I got was that I need to contact the store directly. They can’t do much more but escalate. And guess what. The store doesn’t answer their phones. Most frustrating experience ever. All other retailers have a seamless delivery process except for Makro. Makro Centurion, deliver my goods or refund me my money!!