JU
Jaco U
1 reviews | Active since May 2020
28 May 2020, 10:28
Worst online experience ever!!!
Worst experience ever. Ordered online and the canceled my order due to LOW STOCK NOT OUT OF STOCK. Now i had to go and make arrangements with a makro to get this item that have stock. How is this acceptable????
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
29 May 2020, 08:37Good day Jaco,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply29 May 2020, 08:37
Official
Good day Jaco,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JU
Jaco U's updateReviewer Update
03 Jun 2020, 12:42Its been 5 days. Still waiting for my refund. And also no feedback from senior management?
JU
Jaco U's update03 Jun 2020, 12:42
Reviewer Update
Its been 5 days. Still waiting for my refund. And also no feedback from senior management?
JU
Jaco U's updateReviewer Update
09 Jun 2020, 10:55Good day
Refund received. However its still not acceptable that an order was canceled not because the product was not in stock but low in stock!
I had to drive to makro alberton to get this product. THEY HAD STOCK. This was all extra expensive for me. WHY DO YOU HAVE ONLY SHOPPING OPTION OF YOU DONT SEND ITEMS OUT IF STOCK IS LOW???
REGARDS
JU
Jaco U's update09 Jun 2020, 10:55
Reviewer Update
Good day
Refund received. However its still not acceptable that an order was canceled not because the product was not in stock but low in stock!
I had to drive to makro alberton to get this product. THEY HAD STOCK. This was all extra expensive for me. WHY DO YOU HAVE ONLY SHOPPING OPTION OF YOU DONT SEND ITEMS OUT IF STOCK IS LOW???
REGARDS