AP
Alicia P
1 reviews | Active since Oct 2012
21 Jan 2023, 17:24
WORST ONLINE EXPERIENCE EVER!!! DON'T EVER ORDER ONLINE FROM MAKRO!!!
The absolute WORST online experience I have ever had!!! Pathetic customer service. Makro are *******.
I placed a school stationery order on 2 January 2023. It was delivered on 6 January 2023 but had 4 items missing and 2 Pencil cases that were completely wrong.
Since 6 January 2023, we have been emailing and calling them to either deliver the items that weren't delivered or to give a refund... THERE IS NO COMPETENCE AT ALL! G The people in the call centre say the same thing over and over about escalating or pretend like they don't understand. The order says "completed" but it definitely isn't!!!
Makro took my money and didn't deliver all the items ordered!!!! I will never ever order from them again!!!
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Alicia P's updateReviewer Update
31 Jan 2023, 18:51Order placed on 2 January 2023. Order delivered with missing and incorrect items on 6 January 2023.
It has been 25 days of me constantly calling and messaging only to be met with empty promises. I don't think this will be resolved so please arrange a full refund of my missing items. It's terrible for Makro to accept payment without delivering. Also, there were 4 items missing from my order and 2 incorrect items... nothing for me to lie about whether the store says it was all packed and delivered - that is a complete lie.
I will never order from Makro again.
It has been 25 days of me constantly calling and messaging only to be met with empty promises. I don't think this will be resolved so please arrange a full refund of my missing items. It's terrible for Makro to accept payment without delivering. Also, there were 4 items missing from my order and 2 incorrect items... nothing for me to lie about whether the store says it was all packed and delivered - that is a complete lie.
I will never order from Makro again.
AP
Alicia P's update31 Jan 2023, 18:51
Reviewer Update
Order placed on 2 January 2023. Order delivered with missing and incorrect items on 6 January 2023.
It has been 25 days of me constantly calling and messaging only to be met with empty promises. I don't think this will be resolved so please arrange a full refund of my missing items. It's terrible for Makro to accept payment without delivering. Also, there were 4 items missing from my order and 2 incorrect items... nothing for me to lie about whether the store says it was all packed and delivered - that is a complete lie.
I will never order from Makro again.
It has been 25 days of me constantly calling and messaging only to be met with empty promises. I don't think this will be resolved so please arrange a full refund of my missing items. It's terrible for Makro to accept payment without delivering. Also, there were 4 items missing from my order and 2 incorrect items... nothing for me to lie about whether the store says it was all packed and delivered - that is a complete lie.
I will never order from Makro again.