1 reviews | Active since Oct 2018
Worst Online Experience EVER!
I ordered online on the 23rd of November 2019 and up until today (almost a month later), i STILL have not received my goods. I have called the customer service line a million times along with a chain of emails, yet no feedback or update. My last call was 2 days back and the call center advised that they have requested a refund on my behalf yet still no refund, I called again and they said my order will be delivered the same day, yet still no delivery. The customer service is poor and pathetic. Online shopping is supposed to be convenient as not everyone has time to go into the stores, now I wish i had just went to the store. This service should be closed down permanently, you pay for convenience yet you are inconvenienced!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team