Worst online experience

I ordered a list of goods in February 2020. Makro did not delivery all items. Firstly, I was not notified about it. Secondly, when inquiry when the items will be delivered or credited, I did not receive a clear answer. I have sent numerous emails and received only 3 responses to my inquiries. I even went to the Woodmead store in June 2020 to inquiry on what is going on. Front of store was as it should with all the Covid protocols, but back end where the Online staff are, I have never felt so dirty and un-sanitized before. I spoke to someone from head office and I am still waiting for their call. To date I still have not receive any clarity of my order or credit. I have requested a credit for the 2 items not received. I have place the order in Feb 2020 and it's September now.. and not resolution to my inquiry.