Worst Online Experience
Makro has the worst online experience I've ever seen. I bought a heater and liquor on their online platform and paid on the 25th of June. Today is the 2nd of July and I still haven't received my order. On that order there's a heater and you can tell how cold it is now. I called the call center and there was no action, I also called the store and I was told the heater was on the floor but the order couldn't be fulfilled because of the liquor side. Like if you thing logically it's cold do you think I care about alcohol at this moment. Can I please have my Heater today, My children are cold Makro.
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Makro's replyOfficial
02 Jul 2019, 16:26 Good day Koketso,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply02 Jul 2019, 16:26
Official
Good day Koketso,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Best regards,