Worst online experience

<p>I purchased two items on the 28/11/16 with Order number (MAK278105) to date I have only received one of the these items which was deliveried to the warehouse every other online service delivers to the reception area, I have contacted the Contact Centre to find out where the other item was on many occasions with no success as either the lines cuts or the consultant transfers the call to another department and the line drops finally when i got through to a consultant that then advises me that the they can see the item was not sent and will follow up and contact me, this is the promise each consultant after the initial call has given me and none of these consultants have followed up and attempted to contact me back.</p> <p>I have wasted a lot of time, energy and money on these phone calls. I finally got through to a manager at the Contact Centre which assisted me and advised me that she would follow and contact me, she did contact me and advise me that they are still awaiting the item from the supplier.</p> <p>I advised her that I will be going on leave on the 21/12/16 and that she would need to follow up and advise if the delivery can be done before that, she did not contact me again, which leads me be think that such a big corporate as Makro do not appreciate their customers. I have still not received the item as yet. This is very bad service from such a reputable company, Will i be compensated for my time and energy as none of the agents follow up on with me and i as the customer had to follow up on my query still with no success.</p>