Worst online experience!

Makro online is the worst!I ordered my kids Christmas kids on 12 December, and I was to recieve them on 20 December 2024. I called in on the 20th and they said they’d escalate, I called again the 22 and now again twice the 23rd. I’m getting no joy as I’m being told eseation takes 48 to 72 hours. I’m explaining my predicament but it’s clearly making no difference. How am I supposed to explain to my 2 and 5 year old that Santa didn’t bring their gifts?