Worst Online Compny

We went onto Makro website and ordered a dog grooming kit with vacuum. the order was placed 30/11/2025, and confirmed delivery was 05/12/2025. After 05/12/2025 we started phoning the online order service desk and were shunted from pillar to post. They kept promising feedback and return mails we are still waiting, the last call reff number was: 230N6 . On 29/12/20225 the order was cancelled by Makro Online, and still no feedback as to why. I worked for Massmart for 36 years, and service off this caliber would never have been tolerated. We ordered from Takealot and the item was delivered 5 days later.