Worst online buying experience ever - Walmart have a long way to go to match Amazon!!

On 19 June I placed an online order for a Canon printer, cartridges and paper online. These were delivered over about 5 days - first the cartridges, then the paper and finally the printer on 24 June!!

For over a day I tried to connect the printer to my WiFi - made numerous phone calls and sent emails to various numbers provided in the documentation, bought a cable as instructed, downloaded an app as instructed and finally after speaking to the so called "help line" was basically told that they couldn't help!!!

So, in frustration, I logged a return and went to a Game store and bought another printer.

Then on 4 July 2025 (10 DAYS LATER!!) I received YouTube videos apparently of how to connect my phone to the printer.

Then the following day an email stating that this return was rejected!!!

The response included some questionable assertions. I never "used" the printer and the only thing that was ever printed was some system generated report.

My frustration turned to anger at this horrible experience and the disgusting Makro online service and the arrogance and gall of referring me to the Returns Policy.

I have spent many years buying online and this is the worst experience I have ever experienced.

I advised that I will not be accepting the return delivery and requested the Service Manager to contact me.

3 days later and crickets!!!