Worst On-Line Service you can imagine

I have placed an online order at Makro on 10/03/2020. The order was split and item delivered on 10/03/2020. Phoned the National help line on 19/03/2020 to report the item was damaged inside the packaging. Item was collected from me on 23/03/2020 with a promise that the supplier is out of stock and they will have to refund me within 5 to 7 days. Now almost three months later (09/06/20200, I am still awaiting their refund. I have phoned the National contact center ***) numerous times and was told that they are merely escalating problems and takes no responsibility when the Store (Cape Gate) does not action anything. After a while they agreed to supply the contact nr of Cape Gate store ***). When I requested to speak to the Manager of the Contact Center, I was informed that the person was not in for work on the day. They also claimed that they do not have the contact details and name of the Store Manager. I have logged various e-mail complaints and is trying to phone Cape Gate since Saturday 6 June 2020 until today 09/06/2020 without any success. You get through to the switchboard and the gets cut off. I would not recommend any online purchases from this Business.