1 reviews | Active since Feb 2014
Worst non existing service online ordering service, Customer Service line, and in store Customer Service ever received. No wo der they are losing money. They have no idea what they are doing and they don't care, they don't give a damn!!!
Wors, online ordering, most pathetic, non existant service ever received in my life. Firstly to actually order anything online is ridiculous, it takes forever to find the products you want, and I selected a few promo deals. After over an hour wasted online, I finally went to my cart, checked that all was there, went to check out, paid, immediately, as it works. Received an e-mail my order is being packed. Then I received an e-mail from the Meadowdale branch, saying one of my promos, which concists of 4 items, of any selection, two on the items were not in stock, and I would be refunded. Without calling me to change the items to a different variant, I was now paying per item and not the promo price. I called into Customer Call Centre, and spoke to a lady, she assured me that is no problem, she is sending the store an e-mail to change the varient, I should not worry. Five minutes later I received another e-mail that my order was out for delivery, incomplete.and again I would be refunded. Still no call. I called the store, only to be told, sorry at the time of packing, they had no stock, and I will be refunded. When I checked on their online system, after that call they had stock of the variants I wanted. So Makro will never see me again, I am going to the Ombudsman, and my Advocate is taking steps against them. Pathetic, never ever have I dealt with such a bunch of ***********, non caring people in my life. Very very disgusted indeed.
