Worst first online purchase with MAKRO

My first online experience with makro was the worst thing ever. I ordered online on the 4 Dec 2019. Was told the order will be delivered in 7 days which was fine with me because I needed it before Christmas. To my surprise nothing was delivered. I called the 17th with my reference number. The lady first said the order was despatched then she put me on hold and said the supplier DSV was closed the 13th. Her manager supposed to call me back in an hour she didn't so I called back. Spoke to Cassandra who immediately told me the supplier is closed already and dke also couldn't understand how can the supplier close without delivery and without anyone knowing. I told her if I don't get my delivery on yje 23rd I want my money back like they took the money so fast I want it immediately she said she will get her marketing team to call the supplier. I dunno how because they closed. She said the supplier was byDsign. All had a different story. I received a sms on the 24th to say my delivery was on the way. Nothing arrived. My husband called on the 27th and after taking the order number they put him on hold for very long and then cut the call. This week will be a month that I placed the order and still no feedback no apology received and no damn order received