WORST EXPIRIENCE OF MY LIFE WITH MAKRO ONLINE

I bought a TV on Makro Online on the 28th July, I got a message that it will be delivered on the 31st July. To my surprise the courier was at my gate on the 30th to deliver. The courier could hardly offload the TV the way it was so cramped in with other heavy appliances and then one guy offloaded a 58Inch and carried it on his own into the house. On unboxing the TV screen was green with a nasty crack on the side, I couldn't log the return online on the day because they only captured the delivery on the 31st. I sent an email to *** even today there has been no feedback.

I proceeded to load the return on the same app I made my purchase and got an email that it was successful but also proceeded to call the call center to fast track things because this was an emergency buy. The call center agent advised me that she cannot see the return on their system and asked me to send another mail with pictures which I did. The next day again I called to follow up and another agent advised that they cant find my email nor the return and gave me yet another email Makro care to send pictures to which I did.

I have been calling these people everyday from 1st August and i am still sitting with a damaged TV and absolutely no action. Now they just hang up the phone after putting me on hold for half an hour each time.

They are refusing to take back their damaged TV and they are also refusing to refund my hard earned money, These are ****mers of note, I don't know what possessed me to even visit this APP, My level of regret is unrivaled, what was supposed to be a great experience turned out to be my worst nightmare, I should have stuck with trustworthy platforms. My next stop is the National Comsumer Commsision for this contravention of my rights under CPA