Worst experience with Makro for warranty on air conditioner

Bought a portable air conditioner in Oct '17 for my mother before the heat started and they became expensive. Paid nearly R6000 for the AC. Not even 3 months later in December it just stopped working, wouldn't switch on. Took it back to Makro last week of Dec cause it's under warranty.

They said can't give me a date when they'll have feedback, must wait till new year for the supplier to open up, then it'll be 21 working days (READ: full month) It's now 13 Jan, been without AC since last week of Dec. It was 40C the other day in Brackenfell.

I paid nearly 6K for an air conditioner from Makro for the hottest part of the year. Now I don't have an air conditioner for my elderly mother. Can't get a manager on the line at Makro. Promises have been made to phone me back, they never do. Can't get a refund. Can't get a repair. Can't get a straight answer out of them. The receptionist at Makro Cape Gate is so rude! Sighs in my ear. I can almost hear her eyes roll at me.

I want a refund. I want to go buy an AC from a different store, will never never never do business with Makro again. Shame on you