Worst experience with Makro

I have never had any problems with Makro ordering online until now. I ordered on 25 Nov and when I check to tracking process on 28 Nov it says packed. i even got an sms to say its packed and ready for courier. So now I wait. Days passed and when I checked again it stopped at 28 Nov. So now I emailed Makro days passed again before somebody respond Nompumelelo Nkosi responded and said Please be advised that we are following up with the relevant department. Once feedback is available, we will inform you immediately. So that was on the 6th of Dec. Until now no feedback. So I emailed again with no response. So saterday 10 Dec I go into my account and check tracking so suddenly now its out of stock. So I take a screenshot and emailed again. So how can something be packed and of to courier and then its out of stock. Yesterday 13 Dec I phoned Makro again spoke to Fayaz who said no its not out of stock he will get back to me. Never phoned me back. He gave me a direct line *** that I phoned this morning 14 Dec with nobody answering. So I phoned Makro again spoke to another guy explaining the situation and he said he will get back to me. So now I wait. This is very bad service from Makro I am very disappointed.