Worst Experience with Customer Service Agent Amidst Ongoing Frustration with Unresolved Delivery Address Change

Recently initiated a request to change the delivery address for my order less than 30 minutes after realising the older address, but to date, there has been no resolution. Despite following up multiple times, the issue remains unresolved, causing unnecessary delays and significant frustration.

I was assisted by Noma, who unfortunately was not helpful. I was put on hold for over 10 minutes with no meaningful update, and it became clear that no real effort was being made to assist. What followed was even more concerning—subsequent calls were seemingly screened or ignored, with someone answering the phone and remaining silent until the line cut to the survey.

This experience has been incredibly disappointing. A simple request like changing an address should not be this difficult, and if it couldn’t be done, I should have been advised to cancel the order rather than being sent in circles.

I sincerely hope this feedback is taken seriously and used to improve customer service training, accountability, and responsiveness moving forward.