Worst experience & unprofessional service that I have received ever from any retailer in SOUTH AFRICA.

MAKRO – Worst experience & unprofessional service that I have received ever from any retailer in SOUTH AFRICA. MAKRO ONLINE purchase process is shocking, pathetic, slow and unprofessional. I bought (AND PAID) for my airfryer last week Thursday 22 November 2018 – and selected the Cape gate branch as the product was “in stock” during the time of my purchase online. Last week Sunday my husband my husband on several occasions phones Makro to query the status of my collection – as I selected I will collect from Cape Gate store. The customer service staff were so unprofessional and put the phone down in his ear on 2 occasions. He then drove to Cape gate only to be told sorry he cannot have the product until such a time that a notification is sent that the product is ready for collection. (Sunday – being 4 Days after payment for product) Today, 28 November (7 days after I purchased the product online and paid for it) I receive an email notification informing me that my product will be ready in a FURSTHER 7 – 10 working days. So now I must wait another week or 2 for my product which I paid for last week. This is utter nonsense. No one is willing to assist. NOTE to anyone out there reading this. DO NOT PURCHASE ONLINE unless you are prepared to wait up to 17 Days for your product.