Worst experience purchasing an appliance ever

I ordered a dishwasher from Makro sometime last week with special instructions to deliver on 1 December because I would not be at home on any other day this week. The entire payment process took no longer than 25 mins.

Fast forward to Monday (29 Nov) and I get a call saying that the Makro delivery driver was outside the complex gate. Again, I asked for delivery on 1 December.

On 1 December, I tried calling the delivery driver with no luck. I tried calling Makro and the service agent tried calling the delivery driver for more than half the day with no luck as well.

On 2 December, my girlfriend had to take leave from work just to be home to receive the dishwasher. The dishwasher was unpacked and the was a massive dent on it from mishandling. Makro took the dishwasher away. (If I hadn't asked them to unpack the dishwasher, we would not have known)

Now, I have to take leave from work again tomorrow just to be home to receive a new dishwasher. Service is absolutely pathetic during the black friday rush.

So fast to take your money but severely unprofessional delivery service and poor customer service all around. Seriously do not recommend!

PS I have not even been promised delivery tomorrow of a new unit. Makro SA please contact me to sort this out.