RW
Reinhard W
1 reviews | Active since Jul 2011
06 May 2025, 11:53
Worst Experience on Returns!
They do not deserve even 1 star!
Bought online, received but did not look like the item's picture online.
I tried to get a return and refund but it's been over 5 weeks now and still no update. I phone ever second or third day but no email on progress as promised by each person on the phone.
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Replies (1)
Makro's replyOfficial
09 May 2025, 13:21Hi Reinhard,
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have an update regarding your query; your order has been refunded. Please note that your refund was processed on the 8th of May.
Refunds take 7-14 working day from the day of processing, to reflect. If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have an update regarding your query; your order has been refunded. Please note that your refund was processed on the 8th of May.
Refunds take 7-14 working day from the day of processing, to reflect. If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply09 May 2025, 13:21
Official
Hi Reinhard,
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have an update regarding your query; your order has been refunded. Please note that your refund was processed on the 8th of May.
Refunds take 7-14 working day from the day of processing, to reflect. If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have an update regarding your query; your order has been refunded. Please note that your refund was processed on the 8th of May.
Refunds take 7-14 working day from the day of processing, to reflect. If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,