WORST EXPERIENCE FROM MAKRO ONLINE NEVER AGAIN!

Item: Makro
Rating: 1
Author: Muhammed M

TRYING TO DO A REFUND FROM BLACK FRIDAY TILL NOW JANUARY 13 2026

I CANT EFFECT A RETURN BECAUSE THEY STILL HAVENT PROCESSED THE DELIVERY ON THE SITE STILL SAYS 'IN TRANSIT'

EMAILED COUNTLESS OF TIMES AND THEY SAY THEY WAITING FOR THE STORE

WORST CUSTOMER SERVICE IL NEVER BUY AT MAKRO ONLINE AGAIN 2 MONTHS TO LOG A RETURN

Helpful (0)

Replies (4)

Muhammed M's updateReviewer Update

19 Jan 2026, 11:16

Please forward proof of refund that was done on the 13th January 2026 nothing has been received to date ?

Muhammed M's update19 Jan 2026, 11:16

Reviewer Update

Please forward proof of refund that was done on the 13th January 2026 nothing has been received to date ?

Muhammed M's updateReviewer Update

23 Jan 2026, 12:46

Please advise what store it is I would like lay a complaint with the consumer ombudsman

Muhammed M's update23 Jan 2026, 12:46

Reviewer Update

Please advise what store it is I would like lay a complaint with the consumer ombudsman

Muhammed M's updateReviewer Update

03 Feb 2026, 23:51

Still nothing over 2 months later worst company

Muhammed M's update03 Feb 2026, 23:51

Reviewer Update

Still nothing over 2 months later worst company

Muhammed M's updateReviewer Update

12 Feb 2026, 11:21

I'm not sure how your escalations work but since the initial replay on 15th doesn't seem like anyone works in your online department or Strubens valley store

Muhammed M's update12 Feb 2026, 11:21

Reviewer Update

I'm not sure how your escalations work but since the initial replay on 15th doesn't seem like anyone works in your online department or Strubens valley store