1 reviews | Active since Feb 2025
Worst experience ever ordering online
There are more than R2000 worth of products still outstanding on my order. The order was placed on the 7th of December 2024. Over the past two months I've phoned numerous times to enquire on when it will be delivered and eventually to cancel my order and ask for a refund. Call center agents keep telling me they will "escalate" the query. I've phoned the store handling the order directly (Montague Gardens branch) and as soon as they heard me say "I'm phoning about an order that hasn't been delivered", they put me on hold and wouldn't answer the phone again. I assume they over advertised products fhey could not deliver on and that I am not the only one having this problem. The call cente agents sound like they deal with this kind of thing regularly. No one is surprised or concerned and no one seems eager to assist in solving this. It's like they've decided the best way to handle it is to ignore the problem and hope it goes away. Like they're going to out wait everyone until they hopefully stop calling or forget about it.
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your delivery.
We have reviewed your order, and the status shows as delivered.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your delivery.
We have reviewed your order, and the status shows as delivered.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
MAK#***
The order was split into three parts almost immediately after making the payment.
One part was a fan. That part was cancelled by Makro. Because this made my total less than the required amount to qualify for free delivery for a business order, Makro changed my total to charge me for the delivery. I had to phone to have this fixed as well, because it was obviously not my fault that I ordered and paid for a fan that Makro advertised and did not have in stock. This was the first phone call I had to make.
The other two parts were a coca cola combo. (3 x 24 bottles). That part I received.
The third part, the bulk of the order consisting of boxes of salticrax and cool drinks, is still outstanding. I have received no refund and no help at all from Makro.
I want the order cancelled and refunded.
MAK#***
The order was split into three parts almost immediately after making the payment.
One part was a fan. That part was cancelled by Makro. Because this made my total less than the required amount to qualify for free delivery for a business order, Makro changed my total to charge me for the delivery. I had to phone to have this fixed as well, because it was obviously not my fault that I ordered and paid for a fan that Makro advertised and did not have in stock. This was the first phone call I had to make.
The other two parts were a coca cola combo. (3 x 24 bottles). That part I received.
The third part, the bulk of the order consisting of boxes of salticrax and cool drinks, is still outstanding. I have received no refund and no help at all from Makro.
I want the order cancelled and refunded.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the store, and we will revert back to you with feedback.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the store, and we will revert back to you with feedback.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,