CR
Charles R

1 reviews | Active since Jul 2012

20 Jul 2019, 14:41

Worst experience ever from makro centurion 3 times in a row

Worst experience ever from makro centurion 3 times in a row, first from the liquor department than 2 times from the main stores 3 rd time after standing as an disabled person in the customer service line. The staff and managers refuse to help, the returns policy is contradicting to cpa and the prices on the website is not the same as in store. If i had to write the entire story the website would crash

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Replies (1)
Makro
Makro's reply20 Jul 2019, 15:20
Official
Good day Charles,

Thank you for bringing this to our attention.

We would like to extend our sincerest apologies for the inconvenience this has caused and for the customer service you have received in our store in this regard. We take our customers concerns and frustrations seriously. We will be forwarding your complaint to our store's management to address.

Again, we do humbly apologies for this and as soon as feedback is received, we will contact you.

Kind Regards,
Makro Hellopeter Team