KM
Katriella M
1 reviews | Active since Dec 2023
06 Dec 2023, 08:30
Worst experience ever!
Bought a fridge online and when I opened it, the freezer door doesn't close properly, opens by itself. I logged a return/exchange on 18 nov and response was "wait 10 working days". 6 dec and i'm still waiting for my exchange. Makro took my request and logged a service call with Hisense and I'm still waiting. The email responses are not helpful and when you call, equally not helpful. Never will I ever buy from Makro again, esp. online. No customer care whatsoever, their service is terrible. I regret!
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Replies (1)KM
Katriella M's updateReviewer Update
23 Dec 2023, 11:15Your reply yielded nothing but added stress. All you did was arrange someone to send me an email saying my fridge had been delivered and thanks for shopping at makro. You fixed nothing. You've wasted my time and depressed me, that's it. Now I have to drive back to Makro Centurion, with the fridge as I've been told that you can't collect it. Where am I supposed to get a vehicle to transport it!? I ordered online to avoid having to rent a vehicle in the first place. ***!? I'm still unimpressed and have no intentions to ever order online from makro again.
KM
Katriella M's update23 Dec 2023, 11:15
Reviewer Update
Your reply yielded nothing but added stress. All you did was arrange someone to send me an email saying my fridge had been delivered and thanks for shopping at makro. You fixed nothing. You've wasted my time and depressed me, that's it. Now I have to drive back to Makro Centurion, with the fridge as I've been told that you can't collect it. Where am I supposed to get a vehicle to transport it!? I ordered online to avoid having to rent a vehicle in the first place. ***!? I'm still unimpressed and have no intentions to ever order online from makro again.