Worst Experience Ever

I had the worst experience with Makro’s online order and pickup service. I placed an order for collection and even received a notification confirming it was ready. But when I arrived at the store, I was told it actually wasn’t ready and was simply turned away. I tried to speak to management, hoping they would at least acknowledge the inconvenience or offer a solution—like arranging free delivery since the mistake was on their side—but nothing happened. They repeated the same dismissive responses I had already heard in-store, clearly just trying to get rid of me instead of helping. This was genuinely some of the worst customer service I’ve dealt with. The lack of accountability and unwillingness to assist was incredibly disappointing.